SC cleared Call centre/ service desk Out of Hours

Company:  Global Technology Solutions Ltd
Location: Cambridgeshire
Closing Date: 22/03/2024
Salary: £21 Per Hour
Hours: Full Time
Type: Permanent
Job Requirements / Description
SC cleared Out of Hours Call Centre / Customer Services/ Service Desk Analyst / Call Logger- 1st line Support. Office based in Hampton, Peterborough. Our client are looking for sc cleared Call Centre / Customer Service/ Service Desk Analysts The role is an initial 3 month contract with progression of extensions of contract and in the long term the client want to take everyone permanent You will ideally have a minimum of 6 months -1 years experience working on a ticketed IT service desk in a level 1 role but this is not essential. Applicants must hold current sc clearance.Shifts - 10.5 paid hrs 20:00 to 08:00. 4 nights on and 4 nights off. Answering incoming contacts from customers and to accurately log incidents ensuring all relevant data is captured whilst logging the incident. To provide a single point of contact to our customers and to ensure that incidents are fully managed through to resolution. 1st Line Support of Wintel / Retail and Hardware related incidents. Accurately log incidents and ensure all relevant data is captured whilst logging the incident. Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. Proactively keeping Customers informed on incident or request status and progress. Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. Resolve >60% of incidents logged as a First Time FixIf you have the above skills or looking to get into a good company where you can progress your career in IT and are sc cleared please apply now! "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full informationGlobal Technology Solutions is acting as an Employment Business in relation to this vacancy
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Global Technology Solutions Ltd
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