Customer relation coordinator

Company:  FS1 Recruitment - Marketing, Digital & Creative Recruitment
Location: Buckinghamshire
Closing Date: 25/03/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description

Our global client is looking for a customer relation coordinator to join their UK team at the Milton Keynes offices for a unique full-time permanent position in an industry-leading Customer Service team. They seek a passionate individual to deliver a 'best in class' customer experience, emphasizing accuracy, attention to detail, and building professional relationships across key services.

Key responsibilities:

  • Provide exceptional customer service through accurate responses to inquiries, including pricing, product availability, and lead times.
  • Develop professional rapport with customers, ensuring their needs are met for a unique and positive experience.
  • Process customer orders promptly and accurately via telephone, fax, or post using internal systems.
  • Proactively update customers on their orders, recommend product upgrades and promotions, and actively engage in departmental promotions.
  • Assist the Customer Service Manager with ad hoc tasks and adhere to company and departmental processes and procedures.
  • Manage customer expectations regarding query resolution and delivery times, effectively prioritize tasks, and contribute to a positive working culture by promoting cooperation between departments.

Key skills/ Requirements:

  • Basic practical knowledge of optics.
  • Familiarity with SMC Tech.
  • NVQ Level II or above in Customer Service.
  • Experience in a manufacturing environment.
  • Relevant and demonstrable experience in a Customer Service role.
  • Proficient in Microsoft Office (Word, Outlook, Excel) and skilled in managing product/customer databases, with the ability to process customer demands accurately and present documents professionally. Excellent written and verbal communication skills.


  • Monthly bonus available on top of basic salary
  • Overtime available
  • Annual leave increasing up to 25 days with length of service plus bank holidays.
  • Staff discount
  • Auto-enrolment pension scheme
  • Christmas bonus
  • Life assurance

About Us:

FS1 Recruitment is a UK-based recruitment agency providing solutions within the Sales, Marketing and Creative fields for permanent, freelance and contract positions please contact us to discuss one of our many positions.

Apply Now
Share this job
FS1 Recruitment - Marketing, Digital & Creative Recruitment
  • Similar Jobs

  • Customer Service Coordinator

    View Job
  • Customer Relationship Coordinator

    View Job
  • Service Coordinator

    View Job
  • Sustainability Coordinator

    View Job
  • Apprenticeship Coordinator

    View Job
An error has occurred. This application may no longer respond until reloaded. Reload 🗙