Telephone Operator

Company:  Antony Hodari Solicitors
Location: Manchester
Closing Date: 16/05/2024
Salary: £22,500 Per Annum
Hours: Full Time
Type: Permanent
Job Requirements / Description

Antony Hodari Solicitors has an opportunity for a Telephone Operator that is too good to miss! When you join us, you'll be part of a workforce that truly values each and every member of the team.

To be in with a chance of being the recipient of this excellent package, including a 6% employer pension contribution, and more, apply online today.

Telephone OperatorManchester, M2 2EE

  • Full time 37.5 hours per week
  • Shift patterns: Monday to Friday (between 8am and 8pm) and Saturday (9am to 5pm)
  • Salary £22,500 with opportunity to earn commission payments
  • OTE Commission

Please Note: Applicants must be authorised to work in the UK

Antony Hodari Solicitors has been delivering an industry leading service to clients throughout the UK for nearly 40 years. Specialising in housing litigation, we fight for tenants living in sub-standard accommodation to bring landlords to account. Client care is at the heart of everything we do, evidenced by our rating of 4.8 on Trustpilot and Reviews.io.

What's on offer at Antony Hodari Solicitors?

This is a fabulous opportunity to join a respected law firm and be a key player in a well-established and growing team.

As our new Telephone Operator, you can also expect to receive the following:

  • Salary £22,500
  • Opportunity to earn additional monthly commission payment.
  • Annual salary review
  • 25 days plus bank holidays
  • Day off on your birthday
  • Pension scheme with 6% employer contribution
  • Training, development, and support
  • Company sick pay
  • City Centre location
  • Casual dress
  • Cycle to work scheme

The role:

The successful applicant will support the Part 8 Enforcement Team by contacting clients via telephone to follow up on housing disrepair claims. Warm leads will be contacted using a dialler, requiring an excellent telephone manner.

The role involves discussing progress with clients, confirming completion of works or compensation, and documenting details in our case management system. If issues remain unresolved, a new case is created for the Part 8 Enforcement Team. This position is vital for ensuring compliance with legal agreements with landlords.

We recognise that our people are our most valuable asset, and we have a track record of developing staff of the future.

Key tasks (not an exhaustive list):

  • Identifying Housing Disrepair Claims that require breach of contract applications to be started
  • Contacting existing clients by phone to obtain instructions on the position with regards to any outstanding repairs to the property
  • Review the agreed schedule of works with the Client to confirm what has been completed / remains outstanding
  • Liaise with Breach Manager / other departments
  • Ring existing clients on a dialler (warm leads only)

Good telephone manner with an ability to explain next steps to clients

  • An ability to empathise with clients and be able to manage expectations
  • If any works outstanding set up new claim on our case management system (full training will be provided)

The successful applicant:

To excel in this role, you will be able to meet the following criteria:

  • Strong written and verbal communication skills, including a pleasant telephone manner
  • Building rapport, active listening, and effectively steering conversations are key to the role
  • Confidence on the phone is crucial to provide empathetic and persuasive client assistance
  • Organisational skills and attention to detail are vital for managing tasks effectively
  • Proficiency in MS Office is required
  • Ability to work independently while maintaining close collaboration with a team
  • Eagerness to learn is crucial, as training will be provided for the role

Experience:

  • Experience in meeting targets and driving commission is a necessary requirement
  • Experience in a target-based telephone contact role would be ideal; it may also suit an applicant with general telephone customer service role experience
  • Experience using a telephone dialler is advantageous
  • Case Management System experience would be helpful but is not essential, as training will be provided

If the above sounds like you, we would love to know even more about you - don't hesitate to apply!

How to apply for the role:

If you have the skills and experience required for this position, click "apply" today and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents.

You must be authorised to work in the UK. No agencies please.

Other suitable skills and experience include Telesales, Customer Service Agent, Customer Service Advisor, Client Care, Customer Support, Administrator, Client Coordinator, Customer Service Coordinator, Call Centre, Telephone Operator, Phone Operator, Telemarketer, Telesales Executive, Customer Assistant, Telephone Agent, Telephone Claims Agent, Telephone Claims Representative, Call Centre Agent, Breach Claims Agent.

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