Corporate Recovery Administrator

Company:  CV-Library
Location: Slough
Closing Date: 18/08/2024
Salary: £35,000 Per Annum
Hours: Full Time
Type: Permanent
Job Requirements / Description
Job Title:                         Recoveries & Litigations Specialist PURPOSE SUMMARY: The Recoveries & Litigations Specialist will assist the team with collections from terminated accounts through customer negotiation or careful management of third party partners. They will be responsible for recovering the asset where applicable, and for leveraging collateral into payments, whether through negotiation or via legal routes. The role will encompass the following workstreams: Repossessions Litigation Cash Recovery Insolvency Compound Queries & Crushwatch PRINCIPAL ACCOUNTABILITIES: Responsible for volume outbound and inbound calls Negotiate payments and arrangements on inbound and outbound telephone contacts by using the Collections system Ensure a high level of customer service is provided to the customer, offering them all relevant information to allow them to understand any options available to them Undertaking the prescribed business processes as required, by being responsible for acquiring regular updates from third parties, and updating the contract to reflect the correct position Prepare appropriate documentation to instruct an external agent Undertake all collections activities in accordance with the required regulations Establish and manage third party relationships with specialist agents, solicitors, and trace specialists if required COMPETENCY/BEHAVIOURAL PROFILE (Person Specification): Possess a contagious, positive attitude and enthusiasm Excellent communication (including written) and negotiation skills when dealing with customers Excellent negotiation skills Excellent attention to detail and organisational skills Confident in making decisions; takes ownership of individual arrears cases where required Ability to remain calm under pressure/during stressful conversations – keep conversation focused Balance empathy with assertiveness Maintain professionalism in all aspects of communication Put team and organisational goals above individual goals Ability to interact within a team and thrive in a team environment Independent and able to work with minimal daily supervision Adaptive – ability to adjust to rapidly changing business environment Possess a contagious, positive attitude and enthusiasm Maintain professionalism in all aspects of communication Self-driven and motivated Ability to remain calm under pressure Able to accept feedback and change behaviour based on feedback Ability to maintain a satisfactory attendance record KNOWLEDGE, EXPERIENCE AND QUALIFICATIONS: Minimum of A levels or equivalent Experience in the automotive or consumer finance industry preferred A minimum of 1 years’ experience in a Collections or Recoveries role preferred IT SKILLS PROFILE: Excel and Word to Intermediate level Workflow management
Apply Now
Share this job
CV-Library
  • Similar Jobs

  • Finance Administrator - 6 Months FTC

    Egham
    View Job
  • Recovery Practitioner

    Maidenhead
    View Job
  • Recovery Practitioner

    Maidenhead
    View Job
  • Cost Recovery Accountant

    Uxbridge
    View Job
  • Collections & Recovery Coordinator

    Bracknell
    View Job
An error has occurred. This application may no longer respond until reloaded. Reload 🗙