Weddings and Events Coordinator

Company:  Grovefield House Hotel
Location: London
Closing Date: 13/07/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Company DescriptionAt Uno Hotels, we are committed to delivering exceptional service to create memorable stays that our guests will cherish always.As a young and fast-growing company in the UK, we are proud to be recognised by our guests as the first choice to stay for business or leisure. We empower our people to do the right thing, show care and work together as a team. This comes from our focus on hiring, developing and retaining the right people to serve our guests, if you are interested to be part of our dynamic team and have the required skills please apply for the role now.Role DescriptionMaintain complete knowledge of the following (to include but not limited to):- All hotel features / services, hours of operation- Hotel function space, entertainment options, menus and floral decoration options• Maintain high level of knowledge of competitors’ product• Answer incoming phone calls in a pleasant manner using Hotel’s telephone etiquette guidelines. Handle telephone enquiries according to departmental procedure• Liaise with banquet team to ensure correct set-up of function to meet clients’ needs• Arrange site inspections for potential clients• Promote positive relations with guests and attend to all requests expediently and courteously• Acknowledge and handle guests’ complaints and comments tactfully and efficiently. Report incidents or other irregularities to management• Follow-up with in-house events to ensure on-going service to the guest• Develop professional relationships with key players in the designated Market segment to build business• Maintain good relationships with counterparts at competing hotels• Up-sell and promote hotel’s facilities and services at every available opportunity in order to maximize sales revenue.QualificationsSkills / QualitiesFlexibility,Responsive,Service minded and guest oriented,A thorough and methodical approach,Ability to identify problems,Attention to detail,Dynamic,Additional InformationYour experience and skills include:Ability to work cohesively and collectively as part of a teamAdd diplomas/certifications required if neededMust be eligible to live and work in the United Kingdom
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