Helpdesk Team Leader

Company:  May & Stephens
Location: London
Closing Date: 19/07/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Job DescriptionHELPDESK TEAM LEADERCITY OF LONDON£30,000 - £35,000+ FREE TRAVEL LONDON ZONE 1-6A leading global Fortune 300 telecommunications company is hiring for a Helpdesk Team Leader to join its team on a permanent basis. The company have a lovely modern office environment and operate on a hybrid basis. They have great company culture and clear progression routes as well as excellent benefits such as free travel in London Zone 1-6!The purpose of this role is to manage a small Helpdesk team and carry out a variety of technical and co-ordination tasks to meet customer requirements whilst serving as the 1st and 2nd level contact at Helpdesk and assist end-users as their escalation point of contact.As a Helpdesk Team Leader your responsibilities will include:Diagnosing and troubleshooting software and hardware issues remotely on computers, mobiles, and other IT infrastructure components.Arranging the repair and replacement of damaged computers, mobiles, and other IT infrastructure components.Ensuring the security of client and server computers by installing and upgrading EPP/EDR/MDM/MAM/Other software.Active Directoty administration / Azure AD administration based on the procedure/instruction.Public cloud based server administration based on the procedure/instruction.Queuing management with IT support ticket system.Proof of concept testing new hardware and software before full-scale installation.Cover early shifts as a part of team rota.Travel over the world for business purposes as and when required.As a Helpdesk Team Leader, you will:Team leader/Sub-leader in IT industry is preferred.Wide knowledge and proficiency in PC software like Microsoft Windows 10/11/servers, MS Office and Antivirus softwares.Proven IT project/support team management experience in Helpdesk or IT support or IT technician roles.Associate degree or advanced apprenticeship in Computer Science or relevant disciplines is preferred.MS fundamental or more than certification holder or corresponding skills holder are preferred.In-depth knowledge and practical experience of PC hardware and OS(Windows and Mac).In-depth knowledge and practical experience of Mobiles (IOS and Android, MDM/MAM).In-depth knowledge of internet, network protocols and devices.Basic knowledge of Microsoft 365 administration; practical experience with Active Directory is preferred. Practical experience with Microsoft 365 administration is preferred Excellent communication skills / Excellent command of English, both written and spokenJapanese language and Japanese cultural understanding an advantageA great opportunity for an experienced Help Desk Team Leader to join a growing and highly successful telecoms business.Send your CV to apply today.
May & Stephens
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