Trade Supervisor - Repairs

About The Role
What you can expect from us

• We offer a competitive salary of £37,250 per annum.
• 37 hour per week
• 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks.
• Salary Finance - access both short and long terms loans, plus provides access to a savings facility.
• Opportunity to further increase annual leave with service or though the holiday purchase scheme.
• Immediate entry to our Pension scheme (matched contributions up to 10%)
• A great flexible working environment, with a range of family friendly policies.
• Simply Health cash plan with financial benefits and the option to extend to your family. Cover includes dental, optical, physiotherapy, 24HR private GP access and much more.
• Paid leave for absence including sickness, maternity, paternity, and adoption leave.
• Access of up to £150 annually through the 'Learning for life' scheme.
• Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme.
• Develop your career with support and access to training and qualifications.
• 2 paid half days volunteering per year.

About the role
We're growing our Onward Repairs team and investing in our in-house service to deliver excellent repairs and maintenance across the Merseyside area.

We're looking for a Trade Supervisor - Repairs to join our growing Onward Repairs team. This is a fantastic opportunity to be part of a dynamic and expanding business, delivering high-quality property maintenance services. The purpose of this role is to Support the delivery of property maintenance services in line with all group standards and key performance indicators. Ensuring high standards are consistently met together with observing all legal, statutory and regulatory requirements while undertaking repair activities within customer's homes, empty properties and for other clients as required.

A full UK driving license is essential for this role.

Key Responsibilities
Delivery

• In line with Repairs specification or approved best practice, assess, coordinate and support the undertaking of the most cost effective repair solution delivering value for money. Organising materials, providing detailed information, effectively communicating with customers other stakeholders and colleagues to deliver a high quality service, including carrying out repair work on site as required. Ensure an adequate store of materials are available to operatives, including van based stock. Proactively assist in organising their workload to ensure the delivery of an efficient and effective service at all times.

Inspections

• Undertake new pre inspections to plan any repair to either our direct labour team or to sub-contractor. Manage or oversee any repairs issued to sub-contractors including pre and post inspection. Undertake pre term inspections on our empty homes with neighbourhood colleagues to inspect to create a scope of repair requirements. Undertake empty home inspections to schedule a scope of repairs that are required to bring the property up to Onwards lettable standard.

Customer Service

• To provide excellent customer service whilst ensuring prompt work of the required standard.

Liaison and technical advice

• Liaise with clients, customers and colleagues regarding access, safe working practices, and assessment of repairs requirements and progress of repairs.

Quality

• Ensure that all work is delivered to a high standard. Follow up any customer complaints in a timely manner and in line with the organisation response timescales.

Records

• Complete jobs on the computer system and maintain other records as required including adding/varying SOR's, access details, materials used, job progression and follow on information.

Health and Safety

• Ensure that all work activities are undertaken in line with all health and safety requirements demonstrating a sound working knowledge of key legislative health and safety information and safe working practices. Carry out Site Safety Inspections and assist in the promotion of Health & Safety.

Work Equipment

• Support the safe use of light machinery, plant and powered hand tools in accordance with recognised safety procedures, including the reporting of HAV's exposure. To be responsible for the safe use and daily maintenance of allocated Company vehicles.

Line Management

• Provide line management cover to the team in the absence of the Team Leader, managing resources to ensure that objectives are achieved, including carrying out repair work on site when required.

Internal Partnership Working

• Ensure collaborative working to deliver required service levels across the region.

Skills/Experience
Essential:

• Sound knowledge of building construction, components, building trades and applicable building regulations, including a trade background.
• Experience of working in a customer focussed service.
• Proven ability to deliver a quality customer centred repairs service.
• Experience of working in a target driven environment.
• Sound knowledge of health and safety regulations, regulation and ACOPS relevant to the post and associated tasks undertaken within it, in line with HASAWA 1974.

Desirable:

• Supervisory experience and experience of working within a commercial and domestic property maintenance environment.
• Experience of delivering services within the social housing sector.
• Experience of using PDA technology (hand held/mobile working technology).

Qualifications
Essential:

• City and Guilds Craft Certificate within a trade discipline or equivalent construction related qualification.
• Appropriate CSCS card.

Desirable:

• Hold relevant health & safety qualifications which relate to the sector/construction industry in general.
• Asbestos awareness training.
• Relevant power tool / manual handling training.
• Appropriate and current training in COSHH & PPE.
• Access equipment and working at height training e.g. mobile work platforms.
• SSSTS

The role involves participation in an 'out of hours' standby service on a rota basis as required, which includes evenings and weekend work. This is in addition to the contractual hours for which you will receive additional pay and compensation, details of which will be discussed at the interview.
If candidates have any concerns / questions in relation to the role at any stage of the recruitment and selection process they can contact the HR team on and a member of the HR Team will be in touch.
Please note that we reserve the right to close the vacancy early prior to the closing date.

About The Organisation
About Onward
Onward Repairs is the in house repairs and maintenance service for Onward Homes, keeping customers' homes safe, secure and well maintained. Our skilled teams deliver responsive repairs, planned works and voids services, combining high standards, strong teamwork and a customer first approach. We invest in our people and take pride in making a real difference to our communities.
Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across the region.
We believe that everyone deserves a place to call their own, which is why we're committed to building 500 new homes each year. We do more than just provide a roof over our customers' heads, we're here to make a real difference.
In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential.
We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below.
At Onward Homes, your application will be reviewed by a human who carefully considers your CV, skills, knowledge and experience as part of our recruitment process. We do not use AI to make hiring decisions.
If candidates have any concerns / questions in relation to the role at any stage of the recruitment and selection process they can contact the HR team on and a member of the HR Team will be in touch.