First Line / Triage Technology Support Agent

Company:  Places Leisure
Location: Camberley
Closing Date: 13/07/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description

At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise, we don't discriminate based on any protected attribute. In fact, we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees.  

So, what are you waiting for? Join a community that cares about you!


More about your role

We aim to assist Places Leisure in delivering outstanding service to both customers and colleagues. This involves supplying and supporting cutting-edge technology to enable our centers to promote Active Places and Healthy People.

As a First Line Technology Support Agent, your role entails offering technical assistance to our staff, ensuring the seamless operation of our systems, and addressing any software or hardware issues they may face.

This full-time position requires managing incoming requests and offering remote and on-site IT assistance from the Central Support Office as needed.

For more information, please see the Job Description attached.


More about you

As our ideal candidate should bring previous experience in a comparable role, demonstrating proficiency with Leisure Management Systems or CRM systems. A proactive attitude is essential, exemplified through enthusiasm for change and a commitment to continuous improvement. You will have a understanding of Leisure Operations is crucial, coupled with analytical and inquisitive traits, showcasing a keen attention to detail and the ability to comprehend the broader context.

Additionally, interpersonal skills are necessary for providing support and guidance to colleagues, adapting communication styles for different audiences. Effective time management and prioritisation skills are imperative, along with a proactive and pragmatic approach to challenges, demonstrating a willingness to take responsibility and seek solutions.




We are a large, diverse and ambitious business, which will give you all the challenge you could wish for. We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:

  • Full Health & Fitness membership for you, a nominated adult and up to 4 juniors
  • Flexible working
  • Up to 2% annual bonus for all employees
  • An opportunity to purchase additional annual leave
  • Lots of opportunity to access ongoing personal learning and development
  • Access to our Company Pension scheme
  • Cashback plan for healthcare costs – up to £500 saving per year
  • Discounts of up to 50% on activities, centre shop and cafes
  • Extra perks including huge discounts and offers from shops, cinemas and much more.

What's next?

If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us.

If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on [email protected].

Apply Now
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Places Leisure
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