Centre Operations Assistant

Centre Operations Assistant

This is a temporary position for the next two weeks however could be ongoing for longer, hours tbc but are likely to be 8-5 or 9-5, to start ASAP.

We are looking for a customer-focused and highly organised Centre Operations Assistant to help deliver an exceptional experience.

• In this role, you will support the day-to-day operations of the business centre, ensuring high standards of customer service, operational excellence, safety, and compliance are maintained at all times.

Key Responsibilities

• Deliver outstanding customer service and create a welcoming environment for all visitors and customers.
• Conduct professional and engaging centre viewings following company training and standards.
• Build strong relationships with customers through regular communication and proactive support.
• Resolve customer queries efficiently, aiming to achieve first-contact resolution.
• Identify and maximise opportunities to upsell services and enhance the customer experience.
• Maintain exceptional centre standards and presentation at all times.
• Carry out pre-event inspections of meeting rooms and show offices before bookings and customer visits.
• Coordinate smooth customer move-ins, ensuring all requirements are met.
• Support the Centre Operations Manager in delivering operational excellence and maintaining a safe, compliant environment.
• Undertake additional duties as required to support the successful operation of the centre.

The ideal candidate would have:

• Excellent customer service and communication skills.
• Strong organisational and problem-solving abilities.
• A proactive and professional approach.
• The ability to build positive relationships with customers and colleagues.
• Attention to detail and commitment to maintaining high standards.
• Flexibility to manage multiple tasks in a fast-paced environment.

Whats on Offer:

• A supportive and dynamic working environment.
• Opportunities for training and professional development.
• The chance to be part of a team committed to delivering exceptional customer experiences.
• If you are passionate about customer service and operational excellence, we would love to hear from you!