Edward Mann are hiring for an excellent client of ours who work within the Property Industry.
Job Overview
We are seeking a proactive and customer-focused Owner Relations Manager to build and maintain strong relationships with property owners. This role involves acting as the primary point of contact, managing after-sales services, overseeing property setup, and ensuring a seamless experience for owners. The ideal candidate will have strong communication skills, problem-solving abilities, and a passion for delivering excellent customer service.
Key Responsibilities
Client Relationship Management
- Serve as the main liaison for property owners and developers.
- Address inquiries, concerns, and service requests promptly and professionally.
- Keep owners updated on the status of their properties.
After-Sales Services & Vendor Management
- Promote and manage after-sales services, introducing owners to trusted vendors.
- Oversee vendor partnerships, ensuring high-quality service delivery.
- Negotiate with new vendors to expand service offerings.
Property Management Support
- Assist owners with utility setup, VAT registration, translations, material selection, and key handovers.
- Work closely with property managers to resolve operational issues.
- Maintain detailed records of interactions and transactions.
Issue Resolution & Customer Support
- Address and resolve owner concerns by coordinating with legal, accounting, and service providers.
- Act as a mediator in disputes between owners and developers.
Marketing & Business Development
- Collaborate with sales and marketing teams to enhance service offerings.
- Improve customer relationship management (CRM) strategies to optimize performance.
Financial & Administrative Management
- Ensure timely processing of service invoices and payments.
- Work with finance teams to maintain smooth financial operations.
Short-Term Rental Platform Oversight
- Lead the relaunch and management of a short-term rental platform in the Alpine region.
- Develop partnerships with local stakeholders to enhance offerings.
- Ensure a high-quality experience for both owners and guests.
Required Skills & Qualifications
- Bachelor’s degree in Business, Real Estate, or a related field (preferred).
- Fluency in French is required.
- Experience in real estate, property management, or customer service.
- Strong communication, organizational, and problem-solving skills.
- Ability to multitask and manage multiple projects effectively.
- Commercial acumen with a sales-driven mindset.
- Willingness to travel, particularly to France.
Work Environment
- Full-time role with an office-based or hybrid setup.
- Travel may be required for site visits and stakeholder meetings.
If you thrive in a dynamic, client-focused environment and have a passion for delivering outstanding service, we’d love to hear from you!
Edward Mann Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Edward Mann Ltd is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply.