Job Description
Location: Sheffield
Contract: Permanent
The Opportunity
We are supporting a well-established, growing technology services business as they look to appoint a Renewals Administrator to join their commercial support team.
This is an excellent opportunity for someone who enjoys working in a fast-paced, customer-focused environment and has strong administration and organisational skills. The role is focused on managing customer renewals, supporting recurring revenue and working closely with internal teams to ensure a smooth customer experience.
You'll be responsible for coordinating renewal activity, preparing quotations, maintaining accurate records and ensuring contracts are renewed on time.
Key Responsibilities
- Manage and track customer contract and service renewals.
- Prepare accurate renewal quotations and obtain pricing where required.
- Liaise with customers regarding upcoming renewals and related queries.
- Work closely with Account Managers and internal teams to progress renewal opportunities.
- Maintain accurate CRM records and renewal documentation.
- Follow up outstanding quotations and customer responses.
- Support the processing of renewal orders and associated administration.
- Monitor upcoming deadlines and provide regular renewal updates.
- Escalate potential retention risks or issues where appropriate.
- Provide wider sales support cover during busy periods or annual leave.
About You
You'll ideally have:
- Previous experience in an administration, sales support or customer service role.
- Excellent organisation and attention to detail.
- Strong communication skills with both customers and colleagues.
- The ability to manage multiple priorities and deadlines.
- Good IT and CRM/system skills.
- A proactive approach and strong commercial awareness.
- Confidence working across different departments to achieve deadlines.
What's on Offer
- Competitive salary
- Generous holiday allowance
- Company pension contribution
- Health and wellbeing benefits
- Employee Assistance Programme
- Life assurance
- Employee discount platform
- Cycle to Work scheme
- Birthday day off
- Regular team incentives
- Volunteering day
- Career development within a growing business
If you're an organised administrator who enjoys working in a commercially focused environment and wants to join a supportive, growing organisation, we'd love to hear from you.
At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.
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