Job Description
This role will support the Operations and Proposition Manager in delivering good customer outcomes through the Insurance service delivery, proposition development and repair cycle.
Your role will focus on executing the product backlog - key objectives will be the prioritisation of user stories, leading on testing and developing features and ensuring that core deliverables are implemented effectively. You will clarify requirements and stakeholder and user feedback, and you will fundamentally represent the customer voice in all decision-making.
You will coordinate with key stakeholders, and report on key measurables to drive success. It is essential that you work closely with other Product Owners within the team and around the business to share learning, drive cross-team collaboration and develop product culture.
There are a number of key insurance deliverables to achieve in the next 12-24 months and you will play a key part in ensuring that insurance claims frequency and severity reduces. It is vital that you have a passion for seeking solutions, being agile in your thinking and can demonstrate the ability to pivot based on the best outcome for our customers and wider business strategy. This role requires a combination of detailed planning, effective execution and experience of working in an agile method.
In addition to this, the team you will work on is also responsible for ensuring the operations of our Insurance Scheme Partner work for our customers and business. This product role has a strong operational component which is a nuance from a usual Product team. Above all else, Insurance Solutions is a small team and so you must be a collaborative team player who thrives in a busy, fast-paced environment.
About You
- Be an advocate for our customers, understanding friction points in the insurance journey and seeking good customer outcomes
- Have in-depth knowledge of motor insurance or how the Scheme insurance proposition works
- You will be motivated to achieve excellent outcomes in all you do
- Be agile and adaptable with strong agile ways of working experience
- Technical experience in projects or product delivery and implementation
- Excellent analytical skills – with proficiency in the use of analytic tools to make data and insight driven decisions to prioritise effectively
- Outstanding communication and presentation skills and able to articulate goals, priorities and requirements clearly and in compelling manner
- Be a good role model for the purpose and values of ours
- Foster a culture of collaboration and continuous improvement – be understanding of other opinions and demonstrate pragmatism in your approach
Minimum criteria
You’ll need all of these:
- Experience working in the Insurance industry, preferably Motor Insurance
- Minimum of one year experience as a Product Owner, junior Product Manager or equivalent
- Advanced skills in prioritizing features, managing backlogs and balancing short term demands with long term vision
- In-depth knowledge of agile processes and principles and familiar with development lifecycle
- Have experience of managing processes or performance of teams to delivery
- Experience of stakeholder management at all levels