Job Description
Complaints Handler
Location: Kingston
Rate: Up to £21 per hour
Contract: Temporary - Up to 6 months
Start: Immediate
Fortus Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the construction, property services, and social housing sectors.
We are currently working with a leading organisation who are looking to recruit an experienced Complaints Handler to join their team in Kingston on a temporary basis for up to 6 months.
The Role
As a Complaints Handler, you will be responsible for managing resident and customer complaints from initial contact through to resolution, ensuring issues are dealt with promptly, professionally and in line with the organisation's procedures.
Key Responsibilities
- Managing complaints from initial receipt through to resolution.
- Investigating complaints and liaising with relevant teams to gather information.
- Responding to residents and customers professionally and within agreed timescales.
- Maintaining accurate records of complaints, actions and outcomes.
- Liaising with internal teams, contractors and other stakeholders to resolve issues.
- Identifying recurring issues and escalating where appropriate.
- Ensuring complaints are handled in line with relevant policies and procedures.
- Providing regular updates to customers throughout the complaints process.
- Supporting the wider customer service team with general administration when required.
What We're Looking For
- Previous experience handling complaints within social housing, property services, construction or a similar environment.
- Strong communication and customer service skills.
- Experience dealing with customers in challenging or sensitive situations.
- Excellent organisational and administration skills.
- Ability to manage a busy workload and prioritise effectively.
- Strong attention to detail and accurate record keeping.
- A professional, empathetic and solutions-focused approach.
- Good IT skills and experience using Microsoft Office.
If you are interested in this opportunity, please apply today or contact Fortus Recruitment for a confidential discussion.
Fortus Recruitment Group Limited acts as an Employment Agency in relation to permanent vacancies and an Employment Business for the supply of temporary workers. Equal opportunities employer.
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