Senior Resident Liaison Officer

Company:  Fawkes & Reece London
Location: London
Closing Date: 22/03/2024
Salary: £38,000 - £40,000 Per Annum
Hours: Full Time
Type: Permanent
Job Requirements / Description

Senior RLO
Based in South East London
Static project - for the time being need to be flexible to move

Need to have a full valid drivers license + own car

We are looking to recruit an experienced Senior Resident Liaison preferably with experience in supervising social housing / maintenance projects. This role could also suit an experienced RLO looking for the next step up in their career.

Roles and responsibilities for this position include -

  • Set up, undertake and manage the Tenant/Customer/Resident Liaison Service across multiple sites in the London and surrounding areas
  • Attend regular client representative and tenant meetings to ensure highest level of customer service is provided at all times.
  • Ensure a consistent approach to customer care is adopted by all RLOs across the contract.
  • Monitor and identify the recruitment, training and development of RLOs.
  • Manage the Tenant's Complaints procedures as a point of escalation.
  • Maintain and update the on-site Database to reflect on-going works.

Other information:

Need a full valid drivers license
Happy to travel as projects will move around
Client facing - professional - able to work to a high standard
Monday to Friday
8am till 5pm

Fawkes & Reece London
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