Job Description
Customer Solutions Agent
Location: Kingston Upon Thames
Rate: Up to £17 per hour
Contract: Temporary - 3 Months
Hours: 40 hours per week
Benefits: On-site parking Immediate Start
Fortus Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the construction, property services, and social housing sectors.
We are currently working with a well-established contractor who is looking to recruit a Customer Solutions Agent to join their busy team based in Kingston Upon Thames on a 3-month temporary contract.
This is a fantastic opportunity for someone with strong customer service experience who enjoys working in a fast-paced environment. Experience within social housing, repairs, or property services would be advantageous, although candidates with transferable customer service skills are encouraged to apply.
Key Responsibilities
- Act as the first point of contact for residents, delivering a high standard of customer service.
- Handle incoming calls and emails, resolving enquiries efficiently and professionally.
- Log, update, and monitor repair requests using internal systems.
- Liaise with residents, operatives, supervisors, and subcontractors to ensure works are progressed.
- Provide updates on appointments and ongoing repairs.
- Escalate complex queries where necessary and ensure issues are resolved promptly.
- Maintain accurate records and complete general administrative duties.
- Support the wider team to ensure service levels and KPIs are achieved.
Skills & Experience
- Previous experience in a customer service, customer advisor, call centre, or administration role.
- Experience within social housing, repairs, maintenance, or property services is desirable.
- Excellent communication and interpersonal skills.
- Strong organisational skills with the ability to prioritise a busy workload.
- Good IT skills, including Microsoft Office and internal management systems.
- A proactive, positive, and customer-focused approach.
If you are interested in this opportunity, please apply today or contact Fortus Recruitment for a confidential discussion.
Fortus Recruitment Group Limited acts as an Employment Agency in relation to permanent vacancies and an Employment Business for the supply of temporary workers. Equal opportunities employer.
INDTJ