Are you passionate about building strong customer relationships while optimizing client operations? Are you a problem solver with excellent communication skills? If so, we have an exciting opportunity for you!
Our client is an International Manufacturer who believes that customer satisfaction and a robust service are the keys to success in today's competitive business landscape. They pride themselves in rewarding their and ensuring their staff have a voice.
As a Customer Relationship Support , you will play a vital role in ensuring seamless coordination between their valued customers and network. Your primary focus will be on delivering exceptional customer experiences while maintaining optimal inventory levels and timely deliveries.
Why Join Make a Difference: Be part of a team that is dedicated to providing outstanding customer experiences and optimizing supply chain operations. ? Career Growth: They offer opportunities for professional development, advancement, and continuous learning. ? Collaborative Environment: Work with a supportive team that values open communication, collaboration, and innovative thinking. ? Competitive Benefits: Enjoy a comprehensive benefits package, including private healthcare, 25 days holiday plus bank holidays, bonus scheme, free on site parking, hybrid workingKey Responsibilities: Build and maintain strong relationships with customers, acting as their primary point of contact for inquiries, issues, and support. Collaborate with internal teams, including sales, operations, and logistics, to ensure customer satisfaction and smooth order processing. Monitor supply chain performance, identify areas for improvement, and implement strategies to enhance efficiency and reduce costs. Proactively communicate with customers regarding order status, shipment updates, and any potential delays or issues, providing timely solutions and alternatives. Analyze market trends, customer demands, and competitor activities to recommend strategies that drive customer loyalty and improve operations.Experience required:
? Strong analytical and problem-solving skills to identify issues and develop effective solutions.? Excellent communication and interpersonal skills to build rapport with customers and internal stakeholders.? Proficiency in supply chain software and customer relationship management (CRM) systems.? Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities.